Legal Services Agency Launches 2025-2028 Strategic Plan

Legal Services Agency is pleased to announce the launch of our 2025-2028 Strategic Plan.

Our Strategic Plan has been developed following consultation with our wide range of stakeholders, our team, and Board of Directors. Our future priorities, outlined in the plan, are influenced by emerging legal needs, the external policy landscape, and the growing socio-economic challenges facing individuals and communities.

Data shows that we are experiencing sustained growth, both in the number of individuals we support and in the scope of our impact. Over the past year:

• 1,437 individuals were provided with legal advice, representing a 9% increase compared to the previous year.
• 1,236 individuals were represented in Court/Tribunal proceedings, marking a significant 35% increase from the previous year.
• We also handled 1,291 one-off enquiries, a 15% rise compared to the previous year.

In response to this growth, we have developed a strategy that will guide our future efforts.

This strategy will direct us as we evolve to meet the growing and changing needs of the communities we serve, while staying rooted in our core values of social justice and empowerment. Looking ahead, our focus will be on consolidating our existing services, expanding our reach, deepening our impact, and ensuring that those facing disadvantage can access the expert legal support they deserve.

With this in mind, our vision and mission will continue to guide us as we work towards a fairer, more just society.

LSA’s vision is of a fairer society where every person, regardless of their circumstances, can understand and exercise their rights with dignity and respect.

Our mission is to reduce the impact of poverty, disadvantage, and inequality by providing high-quality legal advice, representation, and education empowering individuals and communities to secure lasting change.

This mission is led by the following strategic priorities:

• To combat inequality
• To advocate for equalities and human rights
• To empower through knowledge
• To influence policy and practice
• To foster a thriving and inclusive workplace

Through these strategic priorities, we will harness our collective expertise and passion to drive meaningful change to address the effects of poverty, disadvantage and inequality while meeting the needs of those we serve today and establishing a strong foundation for future growth.

LSA’s Chair, Barrie Levine, on behalf of the Board of Trustees has said:

LSA’s Board of Trustees are delighted to see the publication of the organisation’s 2025-2028 Strategic Plan, following consultation with our wide range of stakeholders, our team, and Board of Directors.  These strategic priorities will guide LSA in furthering our goals of tackling inequality and effecting social change. We are confident that LSA will deliver on the commitments outlined through the exceptional leadership of LSA’s CEO Aaliya Seyal and the dedicated efforts of LSA’s talented staff team. 

We extend our heartfelt gratitude to our funders, partners, and the many individuals and organisations that have placed their trust in us. Your confidence inspires us to continue to protect legal rights and improve access to justice. We look forward to updating you on our progress and fulfilling the commitments outlined in this strategic plan, as we work together to create lasting change for individuals and communities throughout Scotland.

Keep an eye on our social media platforms where we will be sharing more detail on our strategic priorities over the next two weeks.

To view a PDF of our full Strategic Plan, please click here.